At ACPHARM QLD, we have tried and tested cosmetic formulations that are medical grade and actually work. Combining this with Medical Grade airless packaging, custom labels printed on site and free templates for marketing your brand, ACPHARM are able to get YOUR OWN skincare range on the market within a few weeks.
Why reinvent the wheel if we have a tested and proven product that will have your customers always coming back TO YOU for more? It is a very simple process if you are wanting to stick with our packaging and formulas.
Our private label range has been tried and tested in our Medical grade MD Jars. We recommend this packaging for maximum effectiveness and longest shelf life.
If you would like an alternative style of packaging we also offer our silver range. However, this packaging is not medical grade.
Or if you want to source your own packaging, we can help you there aswell. We just recommend that you test your packaging with our product before you start markting it, as some products are thicker than others and may not be suitable for all packaging types.
Frequently Asked Questions
Can anyone order Private Label Products from ACPHARM QLD?
Unfortunately no. To be able to purchase our private label range, we require you to be a registered business/beauty therapist or spa/clinic owner. Because our range is medical grade, adequate training and knowledge on skin care products is a requirement.
How long will my order take to be ready?
ACPHARM offer a 5 business day turn around on all private label orders. If requiring delivery within Australia, please allow a further 1-2 business days.
What areas/cities/states/countries do Australian Custom Pharmaceuticals service?
We can service Australia wide with our reliable courier or Australia Post Express. Please contact us for more information on international delivery.
Can I sample products before I buy them?
Yes, we offer full size samples to you at our bulk buying price. This enables enough product for you to effectively test and trial the product to its full ability.
What if I am not happy with my custom designed label?
ACPHARM QLD use a label template which contains all the legalities for the cosmetic industry. Included in the price is the addition of your logo, customising the text/colours and any simple design changes. If you require a label that is completely different to our generic Private Label design, you will need to supply your own design which can be submitted as either a high quality JPG or PDF file. We can advise you of the label sizes. However, you will need to ensure all the required information is included on the label before it can be printed. Once we both approve of the Label, we can go ahead. You can also have the labels printed yourself and provide them to us to label the bottles if that is preferable.
Can we use different packaging?
We offer 2 different options for packaging. If you’re not happy with our packaging options, you can provide your own, however this will not discount the price of your product. Our packaging has been tried and tested for over 4 years with our products so we can guarantee our packaging, Due to different consistency’s in our products, if you use your own packaging, we cannot guarantee that your selected packaging will be suitable for the products.
Can we make slight changes to the current range?
Our private range formulas have been trialed and tested to ensure a quality, stable product. If you want to make any changes or create a new custom product, it can be quite complex and a formulation fee of $2000 is required. This covers ingredients, the formulation process and maximum of 4 samples until you are satisfied with your new product.
How do I make future orders?
Simply fill out your order form in full and email, fax or drop it in store and your order will be placed.
What payment options do you provide?
We offer Mastercard/Visa, bank transfer, cheque and cash. Unfortunately we do not accept American Express or Diners Club. We do offer 30 day accounts to customers with evidence of consistent orders and payment.
Can I return my product if I am unhappy?
If the product or packaging is faulty or not working as it should be, we will replace the product free of charge. Unfortunately we cannot replace or return due to change of mind.
What is the safe lifespan of Australian Custom Pharmaceuticals products?
Our products contain minimal hazardous chemical additives that are bad for you and are used to prolong shelf life. However, our products still maintain for 6 months after opening and 12 months from date of manufacture. Manufacture dates can be found on the base of your bottle.
What is the maximum order I can purchase?
There is no limit to the maximum order that you can purchase from ACPHARM QLD.
What is the minimum order I can purchase?
ACPHARM have a minimum order quantity of 5 units per product.
Are Australian Custom Pharmaceuticals products tested on animals?
Absolutely not! We are animal lovers here at ACPHARM and do not test or trial any products on animals.
Are Australian Custom Pharmaceuticals products paraben and sulphate free?
ACP have been tirelessly formulated and developed to ensure that both of these nasty additives are no longer used in any of our product ranges.
I noticed that other clinics have the same bottles as mine, Why would I buy these products if they are my competition?
As this is a Private Label product we have numerous clinics using these as their own range of products. These formulations are owned by ACP* and have been tried and tested for years. Our products are amazing and give great results, but if you market the products to your customers properly then you won’t have any problems. We can formulate an “exclusive” product for your range (with a signed exclusivity agreement) or you can arrange alternative packaging however there are fees for this service.
* All Private Label Products and formulations are owned by ACP Queensland Pty Ltd and the formulations are our intellectual property. We can release a formulation for you to have it made elsewhere by paying our formulation fee of $3000 per formulation. These products cannot be used by any other person unless this fee has been paid to ACPHARM Queensland Pty Ltd